To learn more about bill payment services from Fiserv, contact us at 800-611-8729 or email billpay@fiserv.com
Features
Premium User Experience
Paytraxx provides a highly intuitive user interface available in both English and Spanish. Our pay-anyone model enables users to establish their own personal payee lists, make payments immediately after setting up a merchant, and choose from immediate, one-time and recurring payment options. Users can make multiple payments from a single screen, access payment status, review detailed payment history and download payment information to their personal financial management software.
Advanced Host Integration
By collaborating and tightly integrating with Fiserv core systems, Paytraxx offers clients robust functionality that other providers cannot match. Through integration with Fiserv EFT and direct core processing system connectivity, Paytraxx eliminates NSF risk by automatically confirming availability before payments are distributed. Integration with Fiserv core systems also streamlines the enrollment and validation of new users and facilitates unique functionality such as 2-way single sign-on and data mining support. Information housed within the Paytraxx system is available to Paytraxx clients and can be integrated with CRM or other systems to facilitate marketing campaigns, profitability analysis and other client initiatives.
Industry-Leading Reliability
With robust security and efficiency-boosting automation, Paytraxx clients experience an extremely high electronic transaction rate and a low, industry-leading payment investigation rate. More than 7 million payments annually are processed through our Cybertrust certified data center leveraging our proven SAS70 Type II audited infrastructure. Our applications are engineered to scale quickly in support of rapid growth, and our secure, fault-tolerant environment is deployed in two locations to ensure redundancy and maximum disaster recovery protection.
Superior Customer Service
Where other providers may charge extra, Paytraxx includes primary and secondary customer service as a standard feature. The Paytraxx customer service call center is staffed with our own highly trained, experienced employees, dedicated to providing the highest level of service available. With one of the fastest call answer rates and one of the lowest staff turnover rates in the industry, our Irving, Texas-based call center provides extended coverage hours with support via phone, email, live chat and secure messaging. The call center also provides direct support to financial institution personnel, handling payment investigations and ensuring that help is always there when you need it.
Proven Industry Provider
Delivered by the same responsive staff, with the same reliable service you've come to expect from Fiserv, Paytraxx can easily be implemented by financial institutions of all sizes. Paytraxx offers flexible branding, customer service and funding options, enabling institutions to capture and retain the most profitable customers in the growing bill pay market. Backed by the financial strength of Fiserv, the Paytraxx solution delivers industrial-strength reliability, quality and security, packaged with service flexibility and premium support.